Return Policy
Minuteman Press -Bay Area's Custom DTF Ordering Site
Refund Policy for Custom Orders
Effective Date: 07-31-2023
At Minuteman Press-Bay Area, we strive to provide our customers with high-quality custom products that meet their unique needs and preferences. As custom orders are personalized and tailored to each individual, we understand that occasional issues may arise. This refund policy for custom orders outlines the guidelines and procedures for requesting a refund. Please read the following policy carefully before placing your custom order.
1. Eligibility for Refunds:
1.1. Non-conformity of Specifications: If the custom product you receive does not match the specifications provided during the order placement process, you may be eligible for a refund or replacement. Note that we print what you send. For instance (example only), if your file contains a white background, and you did not request a custom correction, which may involve an additional payment to remove that background, we will not be held liable to faulty supplied files.
1.2. Defects or Damage: If your custom product arrives damaged or with manufacturing defects, you may be eligible for a replacement. We make every reasonable effort to package your transfers so that they will not be damaged in transit.
1.3. Cancellation Before Production: If you decide to cancel your custom order before the production process begins, you may be eligible for a refund. However, please note that if production has already started, a partial refund or store credit may or may not be offered, depending on the progress made. That decision will be made on a case by case basis.
2. Non-Eligibility for Refunds:
2.1. Customer Error: We cannot offer refunds for custom products if the issue is a result of incorrect information or specifications provided by the customer during the order placement process.
2.2. Change of Mind: As custom orders are personalized, we cannot offer refunds for changes of mind or dissatisfaction with design choices after the order has been completed and delivered.
2.3. Delayed Shipping: Delays in shipping caused by external factors, such as courier/shipping services, weather conditions, or unforeseen events, are not eligible for refunds.
3. Refund Process:
3.1. Reporting the Issue: If you believe your custom product is eligible for a refund based on the criteria mentioned in Section 1, please contact our customer support team at myorders@minutemanpress.com within [5 days] of receiving the product.
3.2. Providing Evidence: To initiate the refund process, you will be required to provide clear photographs or videos demonstrating the non-conformity, defect, or damage of the custom product.
3.3. Review and Evaluation: Our team will carefully review the evidence provided and assess the eligibility for a refund based on the criteria outlined in this policy.
3.4. Resolution Options: If your refund request is approved, you will have the following resolution options:
a) Full Refund: Receive a full refund to the original payment method used for the purchase.
b) Replacement: Request a replacement for the custom product with the correct specifications or without defects.
c) Store Credit: Opt for a store credit equivalent to the refund amount, which you can use for future purchases on our website.
4. Timeframe for Refunds:
4.1. Processing Time: Once your refund request is approved, we will process the refund within 7 days.
4.2. Receipt of Refund: The time it takes for the refunded amount to reflect in your account may vary depending on your payment method and financial institution.
5. Contact Us:
If you have any questions or concerns regarding our refund policy for custom orders, please feel free to contact our customer support team at myorders@minutemanpress.com or call us at 281-488-4100.
Note: This refund policy is subject to change at any time without prior notice. Please refer to the latest version on our website for the most up-to-date information.
Minuteman Press-Bay Area reserves the right to make the final decision regarding any refund requests for custom orders based on the specific circumstances of each case.